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How long does it take to ship an item?

Products usually ship within 14-21 business days. The majority of our items are made-to-order in house by our talented team of creatives. Some products require a lot of attention and some processes of printing take longer than others.

How much does shipping cost?

Shipping costs vary by region, ranging from $8.00-$30.00. 

Where is my order? The tracking is in transit or says delivered, but I do not have my items.

We have attempted to use USPS, UPS, and DHL shipping carriers; however, based on customer feedback regarding shipping costs, we now ship solely USPS. Unfortunately, once items leave our printing facility and are in the hands of the postal carrier, we do not have control or further information about your order outside the tracking number provided. For additional inquiries regarding the delivery status of your item, please contact USPS directly or file a claim with USPS directly.

Will I pay for taxes and customs on my order?

Yes, the amount of customs you pay for is based on your country. We cannot change the declared amount or send your order as a gift, because it is too big a liability for our small business.

I need help with finding my size.

For sizing, please refer to our general sizing charts. Please note any sizing charts indicated on specific items as well.

What is your refund/exchange policy?

All sales are final. Because a majority of our items are made-to-order, processing begins immediately after you confirm. Please double check your sizing and the items in your cart before you check out. Please also make sure to verify you have inputted the correct shipping address.

Please contact atthemoment.us@gmail.com with any questions and we will assist you to the best of our ability.

Why was my order refunded?

Due to our pre-order model, there is a chance that the number of orders did not reach out minimum order quantity. This means that we do not have enough orders to pass to the production queue.

Another possibility is that the blank garment is now out of stock, so we are not able to offer the garment.

Lastly, your item may have become out of stock since you placed the order.

How do I care for my products with specialty ink or prints?

We are an experimental workshop and print with specialty inks, including puff, glitter, sun reactive, and more. Because of this, we recommend washing all garments inside out on a cold setting, and air drying your products to increase the longevity of them. Unfortunately, these specialty inks do have a shorter lifespan in nature. For example, puff ink is prone to cracking and will crack.

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