Frequently Asked Questions
How long does it take to ship an item?
Processing time is approximately 7-14 business days. Shipping time depends on where you are located. Shipping will be an estimated 1-5 business days. If there are any anticipated delays, you will be updated via email. The majority of our items are made-to-order in house by our talented team of creatives. Some products require a lot of attention and some processes of printing take longer than others.
How much does shipping cost?
Shipping costs vary by order destination and order weight.
Where is my order? The tracking says label created, but the package has not moved in days.
You may notice a tracking confirmation via email. We begin processing labels in advance to streamline our shipping process. This allows us to ship immediately as products are produced! Unfortunately, this also means that we cannot change your shipping destination once labels are processed.
Where is my order? The tracking is in transit or says delivered, but I do not have my items.
For domestic orders shipped within the United States, we ship via USPS. For international orders shipped outside the United States, we ship via DHL. Unfortunately, once items leave our printing facility and are in the hands of the postal carrier, we do not have control or further information about your order outside the tracking number provided. For additional inquiries regarding the delivery status of your item, please contact the shipping carrier directly or file a claim with the shipping carrier directly.
Will I pay for taxes and customs on my order?
Yes, customers are responsible for duties and taxes calculated by their home countries upon delivery. Customers can use their own local currency and a local payment method at checkout.
I need help with finding my size.
For sizing, please refer to our sizing charts on each product page. Please note any sizing charts indicated on specific items as well.
The art size on my shirt looks different than pictured on the website.
Almost all our samples are printed on size Large tees, whether it be via our CLASSIC, PREMIUM, LUXURY, or OVERSIZE Garment Blank. Regardless of shirt size, the art dimensions are the same on all tees sizes Small through 2XL.
What is your refund/exchange policy?
All sales are final, which means we do not accept returns unless there was a mistake we made with your order (including, but not limited to, receiving the wrong item, size, or color way).
Because a majority of our items are made-to-order, processing begins immediately after you confirm. Please double check your sizing and the items in your cart before you check out. Please also make sure to verify you have inputted the correct shipping address.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. There will be a 30% restocking fee for returns.
Please contact atthemoment.us@gmail.com with any questions and we will assist you to the best of our ability.
Why was my order refunded?
Due to our pre-order model, there is a chance that the number of orders did not reach out minimum order quantity. This means that we do not have enough orders to pass to the production queue.
Another possibility is that the blank garment is now out of stock, so we are not able to offer the garment.
Lastly, your item may have become out of stock since you placed the order.
I just purchased a subscription a few days ago, why was I charged again a few days later?
Our subscription charges on the 1st of the month for that month's item. For example, If you purchase a subscription on the 20th of the current month you will be charged immediately and receive that month's shirt. You will then be charged again on the 1st of the next month for that month's shirt.
How do I care for my products with specialty ink or prints?
We are an experimental workshop and print with specialty inks, including puff, glitter, sun reactive, and more. Because of this, we recommend washing all garments inside out on a cold setting, and air drying your products to increase the longevity of them. Unfortunately, these specialty inks do have a shorter lifespan in nature. For example, puff ink is prone to cracking and will crack.
Disclaimer: The chemistry of our ink process sometimes leaves a pallet mark on the garment. If you receive an item where that may be the case, please turn the garment inside out and wash with cold water, then air dry. The pallet mark should not appear after this. If it is still apparent, please contact us via email for further assistance.
Disclaimer: Prints can vary in shades of color due to computer monitor discrepancies, our manufacturing processes, dry temperatures, etc.
